Return & Refund

Return instructions:
1. Return application must be submitted within 14 days from the date of receipt of the package. If application exceeds 14 days we will not be able to accept your request.
2. After receiving your Return & Exchange application, our customer service will contact you. Please check and reply e-mail timely. If there is no reply within 7 days, Return & Exchange application will be closed automatically and unable to continue return process.
3. Products with custom made, disposable, swimsuits, lingerie items, used and damaged are unavailable for return. Electronic products such as drones and mobile phones and products with sealed packaging will not be returned once opened.
4. Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories must be returned together.
5. Return address isn't the company address on website. Our customer service will provide you a return address and a RMA number after return authorized.
6. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange application will be automatically closed and unable to continue return process. Please make sure to remark the RMA number on outside of parcel when return. If the parcel is returned to other address or without RMA number on outside packaging, we can not refund or exchange.
7. Please use Post Office when returning goods. If we fail to receive return parcel for returning through other carriers, buyer needs to undertake the loss.
8. Return and reship cost is on buyer, freight collect isn't acceptable(If paid via paypal account, the return is free: apply free return here https://www.paypal.com/c2/webapps/mpp/returns).
9. If our faulty on product, the return and reship cost is on seller.


 


When will I receive my refund?

     

    The length of time it takes for you to receive your refund depends on the payment method you used to pay. Here are the expected times for receiving the refund after it has been confirmed by our customer service team:

     

    Credit card: 3-8 business days

     

    PayPal: 3-5 business days

     

    Western Union: 8-15 business days

     

    Bank wire transfer: 8-15 business days


Which items are not available for return?

     

    Products that are custom-made, lingerie, swimwear and used and damaged are not available to return.