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Customer Service

Shipping & Delivery
We ship to all international locations. Orders are shipped from our fulfillment center within 1 to 2 business days from the date payment for your order is received and cleared (complete verification). If you are shipping to an unconfirmed address, your order might be delayed until we could verify the order with you.
1. Free Ship via China Post
2. Standard Shipping via EMS
3. Express shipping via DHL, Fedex or UPS(Please do leave a phone number if chose express shipping)

To ensure that the most accurate pricing, taxes and delivery costs are displayed during checkout. We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. While Hi Basketball Shoes does not collect any tax for international orders, your order may be taxed by your country’s customs department. It is the responsibility of the customer to pay any additional taxes. For more information on Import Taxes/Duties, please contact your local Post Office.
Privacy & Security
We knows that you care how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly. This Statement describes our privacy policy with respect to information that we collect through the website at www.hibasketballshoes.com (the "Site"), from your mobile phone or device as result of your participation in mobile marketing. By visiting us, or consenting to participate in our mobile marketing program, you are accepting the practices described in this Privacy Statement,
 This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

For Paypal payment, see condition below

Returns & Replacements
To qualify for a return, items must be received back to our Fulfillment Center within 30 days from the date your shipment was delivered for a refund.
Packaging Requirements:
 Shoes: Must be unworn and returned with original shoebox in its original condition. Shoes returned with postage stickers and tape on the original shoebox are non-refundable and will receive no refund or store credit.
  Apparel Items: Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.
Ordering
            It is online shiop, so you can ship online and checkout easily.
Payment
All payment is done via paypal or credit card, which is safe and easy. If you want to use other payment ways, please feel free to contact us.